Job Overview

Position: Customer Service Agent – Reservation 

Dar es Salaam

Flightlink is a scheduled and Corporate Airline with bases in Dar Es Salaam and Arusha

Key Responsibilities:

• Respond to reservation inquiries via phone, email, and on.line platforms.
• Confirm bookings and issue reservation confirmations.
• Manage changes and cancellations in a timely and efficient manner.
• Maintain accurate records of all reservations.
• Provide information about our services and answer customer queries.
• Coordinate with other departments to ensure seamless service delivery.
• Handle customer complaints and resolve issues in a professional manner.

Requirements:

• No criminal convictions and medically fit for position
• Warm outgoing personality.
• Proven two years experience as a Reservation Officer or in a similar role.
• Excellent communication and customer service skills.
• Proficiency in reservation software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple tasks.

Location: Dar es Salaam

How to Apply :

Email Applications to: [email protected]