NMB Bank Job Openings in Tanzania – February 2025

Introduction:

NMB Bank Plc, a leading financial institution in Tanzania, is committed to delivering superior banking services. As part of its ongoing expansion and commitment to providing excellent customer service, NMB Bank is inviting applications for multiple positions within the organization. These roles are pivotal in supporting the bank’s strategic growth and fostering a high-performance culture. NMB Bank offers exciting career opportunities for passionate individuals who are eager to make a positive impact.

If you are looking to be part of an innovative and dynamic work environment, NMB Bank invites you to apply for one of the following roles. Below are the available positions with detailed job descriptions, eligibility criteria, and step-by-step instructions on how to apply.

Job Listings

1. Contact Centre Trainer (Fixed Term – 3 Years)

Location: Head Office, HQ
Job Purpose:
The Contact Centre Trainer will design, implement, and deliver comprehensive training programs for Contact Center staff, ensuring they are equipped with the necessary skills to provide exceptional customer service.

Key Responsibilities:

• Design and deliver onboarding training programs for new hires.
• Develop and maintain training materials aligned with current banking products, services, and policies.
• Conduct coaching and refresher training sessions to enhance product knowledge and maintain service excellence.
• Assess training needs through performance data analysis and feedback surveys.
• Collaborate with managers to implement targeted training interventions.

Eligibility Criteria:

• Bachelor’s degree in business studies, education, communications, or related field.
• Minimum 3 years’ experience in customer experience or contact center learning solutions.
• Certificate in Training or Coaching is an added advantage.
• Proven experience as a Contact Centre Trainer in a customer service environment.

Application Deadline: 3rd March 2025

2. Manager; Trade Operations

Location: Head Office, HQ
Job Purpose:
Responsible for managing and leading the Trade Operations team, ensuring efficiency and quality service in compliance with regulatory standards.

Key Responsibilities:

• Drive the bank’s trade finance portfolio.
• Manage trade finance transactions like Export/Import Letters of Credit, Documentary Collection, etc.
• Support business units in implementing and optimizing trade finance products.
• Monitor team workflow and ensure compliance with SLAs.
• Manage operational risk and implement improvement measures.

Eligibility Criteria:

• Bachelor’s Degree in Finance/Accounting or related field.
• Certification in Trade Finance (CITFCPA/CPB) is an advantage.
• At least 3 years’ experience in Trade Finance and Banking Operations.

Application Deadline: 25th February 2025

3. Project Manager (Fixed Term – 1 Year)

Location: Head Office, HQ
Job Purpose:
Ensure the delivery of the bank’s strategic construction projects within specified timelines, budget, and quality standards.

Key Responsibilities:

• Define project scope, objectives, and deliverables.
• Develop comprehensive project plans and oversee project execution.
• Manage project risks and lead cross-functional teams.
• Ensure quality assurance and facilitate project closure workshops.

Eligibility Criteria:

• Bachelor’s degree in Architecture, Quantity Surveying, Civil Engineering, or related field.
• At least 5 years of experience in managing construction projects.

Application Deadline: 27th February 2025

4. Senior Manager; Credit Risk

Location: Head Office, HQ
Job Purpose:
Manage retail banking portfolios and mitigate credit risk exposure by ensuring compliance with risk management frameworks.

Key Responsibilities:

• Identify, assess, and monitor credit risks related to retail banking.
• Conduct performance reviews of credit products and ensure compliance with risk management strategies.
• Lead credit risk team and ensure timely closure of remedial actions.
• Monitor and report credit risk internal controls.

Eligibility Criteria:

• Degree in Banking, Business Administration, Accounts, Finance, or related fields.
• Minimum 8 years of experience in Banking, with at least 5 years in Credit Risk Management.

Application Deadline: 3rd March 2025

5. Specialist Employee Relations

Location: Head Office, HQ
Job Purpose:
Promote positive working relationships and support the HR team in resolving employee relations issues.

Key Responsibilities:

• Support the Head of HR in resolving employee relations issues.
• Facilitate communication with employee representatives and ensure compliance with labor laws.
• Handle disciplinary cases, grievances, and conflict resolutions.

Eligibility Criteria:

• Bachelor’s degree in Law, Industrial Relations, Human Resources Management, or related fields.
• At least 3 years of experience in Employee Relations in a medium to large organization.

Application Deadline: 28th February 2025

How to Apply:

To apply for any of these positions, visit the NMB Bank Careers page at NMB Bank Careers and select the job that aligns with your qualifications and career aspirations. Follow the simple application steps on the website to submit your application.

Conclusion:

NMB Bank offers a range of exciting career opportunities for those looking to join a forward-thinking and dynamic organization. If you meet the eligibility criteria for any of these roles, we encourage you to apply promptly through the provided link. These positions offer the chance to work with a prestigious financial institution while growing your career.

Don’t miss out! Apply before the deadlines and be part of a great team at NMB Bank.