Job Description for GreenTelecom – January 2025

1. Role: Head of Sales
Job Location: Dar Es Salaam
Reporting to: Chief Operating Officer (COO)
Direct Reportees: None

Job Objective:
The primary responsibility of the Head of Sales is to build business by identifying and selling ISP enterprise and SME prospects, maintaining relationships with clients, providing accurate reporting on ISP enterprise and SME sales issues, and responding to enterprise and SME-related inquiries professionally.

Key Roles and Responsibilities:

• Build and manage a high-performance sales team, providing coaching, mentoring, and motivation to achieve sales targets.
• Develop and maintain accurate sales forecasts, budgets, and sales plans to enable effective sales operations and resource planning.
• Develop and maintain strong relationships with customers and key accounts, ensuring customer satisfaction, retention, and upselling opportunities.
• Provide regular sales reports to senior management, including team performance, team targets, individual targets, and customer feedback.
• Work closely with technical and marketing teams to develop effective sales collateral, tools, and training programs.
• Develop and manage effective sales territories, ensuring that sales targets are met in each region.
• Understand customer and consumer portfolios to recommend relevant business strategies.
• Manage customer expectations through the planning and execution of profitable sales.
• Communicate effectively with different parties to ensure customer satisfaction.
• Maintain knowledge of the company’s products and market trends.

Knowledge, Skills, and Attributes:

• Ability to deliver monthly and annual budgeted revenues and gross profit.
• Experience in managing Sales Team KPIs (Sales, Targets, Account Receivable, Active Coverage, etc.).
• Excellent organizational, analytical, interpersonal, and training skills.
• Ability to meet targets on customer acquisition and product sales monthly.
• Proficiency in developing effective sales strategies and planning.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in using office applications such as Word, Excel, PowerPoint, etc.

Academic Qualifications and Certifications:

• Bachelor’s or Master’s degree in Business/Marketing or comparable from a reputable institution.
• Minimum of 5 years of experience working in ISP/MNO Sales.

How to Apply:
Qualified candidates are encouraged to apply by submitting their updated CV, including three referees and a cover letter. Applications should be sent to [email protected] indicating the job position in the subject line. The deadline for applications is 31st January 2025.

2. Role: Sales Executive
Job Location: Dar Es Salaam
Reporting to: Head of Sales
Direct Reportees: None

Job Objective:
The Sales Executive’s main responsibility is to identify and sell ISP enterprise and SME prospects, maintain client relationships, and provide accurate reporting related to ISP enterprise and SME sales issues.

Key Roles and Responsibilities:

• Perform ISP enterprise and SME sales activities to achieve company sales objectives.
• Identify and contact potential customers for business opportunities.
• Schedule customer appointments and make product presentations.
• Update the customer database with contact details and interest information.
• Maintain profitable and productive relationships with customers.
• Stay updated on product information and promotions.
• Attend sales training and educational programs for professional development.
• Provide excellent customer service and ensure satisfaction.

Knowledge, Skills, and Attributes:

• Familiarity with ISP products, internet connectivity, and related technologies.
• Strong communication, negotiation, and relationship management skills.
• Proven track record of meeting or exceeding sales targets.
• Ability to work independently and in teams to meet monthly sales quotas.

Academic Qualifications and Certifications:

• Diploma/BSC/BA or related qualification from a reputable institution.
• Minimum of 2 years of experience in ISP/MNO Sales.

How to Apply:
Qualified candidates are encouraged to apply by submitting their updated CV, including three referees and a cover letter. Applications should be sent to [email protected] indicating the job position in the subject line. The deadline for applications is 31st January 2025.

3. Role: Field Network Engineer
Job Location: Dar Es Salaam
Reporting to: Head of Technical
Direct Reportees: Network and Infrastructure Manager

Job Objective:
We are seeking a field engineer to install, inspect, maintain infrastructure, and conduct surveys and research on-site to solve problems efficiently. The role requires an engineering degree and technical familiarity with various field projects.

Key Roles and Responsibilities:

• Install, configure, and troubleshoot routers (Mikrotik, Cisco, Juniper).
• Implement Point-to-Point and Point-to-Multipoint Links using Mikrotik, UBNT, and Cambium Radios.
• Install and maintain base stations.
• Conduct on-site surveys and research.
• Configure and troubleshoot optical fiber links (FTTH).
• Analyze and resolve complex network problems.
• Provide LAN and WAN support to customers.
• Troubleshoot WAN/LAN networks for clients.

Knowledge, Skills, and Attributes:

• Strong understanding of Fiber Optics, FTTx, GPON, and other related concepts.
• Proficiency in configuring routers, switches, and other networking devices.
• Ability to work in adverse weather conditions and handle overtime when necessary.

Academic Qualifications and Certifications:

• Diploma/BSC/BA in Engineering, Computer Science, or related field from a reputable institution.
• CCNA or MTCNA certification is a must.

How to Apply:
Qualified candidates are encouraged to apply by submitting their updated CV, including three referees and a cover letter. Applications should be sent to [email protected] indicating the job position in the subject line. The deadline for applications is 31st January 2025.