Job type: Full-time

Job Title: Technical Support Specialist

Location: Dar-es-salaam, Tanzania

Job type: Contract based.

Duties and Responsibilities 

Technical support specialist troubleshoots technical issues, provide timely customer feedback, and support the roll-out of new solutions, among other duties. The Technical support officers also liaises with customers directly, as well as creating written documentation hence requiring excellent written and verbal communication.

• Troubleshooting technical issues related to respective solution.
• Diagnosing and repairing system faults and errors.
• Installing and configuring hardware and software solutions.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new solutions.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Participating in team discussions and huddle sessions.
• Participating in learning hour and knowledge sharing.

Education and/or Work Experience Requirements

• Degree in computer science or information technology.
• At least 3+ years of experience in technical support role
• Certification in ITIL is required.
• Certification in Project Management is advantageous
• Prior experience in tech support, software design and support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail, good problem-solving skills and a team player.
• Excellent interpersonal & communication skills.

Personal Characteristics:

• Strong sense of personal integrity.
• Ability to multi-task.
• Flexibility and adaptability
• Passionate about trending technologies, especially open source

How to Apply:

This is Full-time Job, Qualified candidates are encouraged to submit their applications to [email protected].  Please mention the job title in the subject line of your email. Only candidates who meet the requirements will be contacted.

Deadline: 30^th January 2025